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| Job Requirements |
| Title |
Customer Service/Sales Agent in Dublin |
| Role |
Customer Service/Sales Agent |
| Category |
Customer Services jobs in Ireland
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| Location |
Ireland - Dublin
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| Company |
Adecco Recruitment
, Vacancies
[
- -
] (Posted on Fri 02 September 2005 05:40 pm) |
| Experience |
No preference
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| Educational Qualification |
No preference
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| Skills |
Computer Literate
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| Salary |
- -
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| Career Level |
Entry Level (less than 2 years experience) |
| Job Type |
Permanent
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| Job Status |
Full Time
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| Description |
1. PURPOSE OF THE ROLE
· Will typically be the first point of contact with customer enquiries relating to their credit card (both existing and prospective customer).
· The roleholder will be required to pro actively seek sales opportunities where possible
· The roleholder will strive to provide excellent customer service on all respects
· Customer contact will be either via telephone or written
· Will be expected to deal with a wide range of enquiries, balance inquiries, lost or stolen cards, credit limit increases etc including complex matters
· Will also be expected to deal with customers in situations where customers have potential to affect commercial interests of the business (i.e. bad debt, credit limits etc. within remit of the Department)
· Will not typically supervise staff, although roleholder may be a central point of reference for less experienced staff
· The roleholder will be required to adopt a flexible approach in order to support others and undertake other duties as required.
· The roleholder will be required to proactively seek out customer service opportunities where possible
· In some cases the roleholder may adopt cases and generate correspondence following initial customer contact with another area.
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2. REQUIRED COMPETENCIES
- MUST HAVE FLUENCY IN GERMAN OR SPANISH WITH ENGLISH
- Customer focus
- Communication
- Skills and knowledge
- Personal Organisation
- Team Working
- Interpersonal sensitivity
- Adaptability |
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